Roberts & Brown
Applying for Refunds
1. Introduction
At Roberts & Brown, we strive to ensure customer satisfaction with our real estate investment
services. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy
outlines the conditions and process for requesting a refund.
2. Eligibility for Refunds
Refund requests must be submitted within 14 days of the purchase date. To be eligible for a refund, the
purchase must meet the criteria outlined in this policy, and the request must be accompanied by a valid
reason for the refund.
3. Non-Refundable Items
Certain items are non-refundable. These include:
- Properties that have already been sold or are in the process of being sold.
- Administrative and processing fees associated with the transaction.
- Any other costs incurred during the transaction that are non-recoverable.
4. Refund Request Process
To request a refund, please contact our customer support team at [email protected].
Include your order number, the reason for the refund request, and any supporting documentation. Our team
will review your request and respond within 5 working days.
5. Approval of Refunds
Upon approval of a refund request, Roberts & Brown will process the refund to the original payment
method used for the purchase. Please note that refunds may take up to 7 working days to be reflected in
your account, depending on your financial institution's processing times.
6. Returned Fractions
Fractions where payment has been refunded are returned to the pool of available fractions and can be
re-sold to other customers by Roberts & Brown. This ensures that our investment opportunities remain
available to interested investors.
7. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us at
[email protected]. We are committed to providing excellent customer service and addressing
your concerns promptly.
